| Knowledge of standard operating procedures (SOPs) - K0645 (28826e21-34a6-54b6-abe8-5b63369d4629) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of incident, event, and problem management policies and procedures - K0935 (299c461f-d804-57e7-a59f-50bddedd9182) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of incident reporting policies and procedures - K0946 (405fa90f-c122-58b1-80fe-b94d175b8566) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of cloud service models and frameworks - K0898 (1f8ff896-1a94-59bb-a542-224ca5daf916) |
NICE Knowledges |
1 |
| Skill in developing standard operating procedures (SOPs) - S0407 (4ae45f03-46a0-5c97-92aa-cb6fd4bbdb1e) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in maintaining standard operating procedures (SOPs) - S0408 (3d643319-24f6-5c69-8b7a-ecfe473c965e) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in operating IT systems - S0487 (9aaba792-7a8b-5f63-ae41-52bc5391bf0a) |
NICE Skills |
1 |
| Knowledge of data classification standards and best practices - K0865 (81c965aa-24d2-5c4a-a5a5-06d10cbaec12) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in maintaining IT systems - S0488 (61707d87-b1fa-53b8-b55d-f6b9e75bfde4) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of data classification tools and techniques - K0866 (7c8eb03b-ef2c-5a6b-a5f5-17496b10a29d) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Private Cluster (af1d695f-4371-5336-b22a-c99cab8f7b0f) |
Unknown |
1 |
| Knowledge of service management principles and practices - K0872 (4659c948-99a6-5f43-a381-e34f321b84a7) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of service management standards and best practices - K0873 (ffd97e67-ed08-5466-8a81-70ccb514a71b) |
NICE Knowledges |
1 |
| Skill in managing account access rights - S0844 (febbedb8-0e3b-5d24-98b5-844cec6df82e) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of Personally Identifiable Information (PII) data security standards and best practices - K0917 (7fba4196-537a-5642-a54c-772c35214016) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of Payment Card Industry (PCI) data security standards and best practices - K0918 (f0052965-c509-5ee5-a7dc-da841d9ef595) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of Personal Health Information (PHI) data security standards and best practices - K0919 (f929e10a-18da-5333-ac9d-29b03c61b118) |
NICE Knowledges |
1 |
| Knowledge of organizational security posture - K1191 (95fc21b0-b3ab-5980-896f-30d64c3d3cfb) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in designing incident responses - S0805 (262c3ed9-581e-584d-91cd-fdcd8a43b705) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in performing incident responses - S0806 (fbe71dda-cd88-554d-99be-77c97797f414) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of data classification policies and procedures - K0934 (a24bae69-3554-54fe-b152-8e03916bd5a5) |
NICE Knowledges |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of computer networking principles and practices - K0983 (5f7a7797-dd0e-544f-941a-49ae49d3af24) |
NICE Knowledges |
1 |
| Knowledge of network security principles and practices - K1014 (8a125129-778b-55de-b7cb-53f14f862873) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of system administration principles and practices - K0770 (855c0f9c-45eb-5a64-9366-41d551903df5) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of hardening tools and techniques - K0837 (b0a1bd6a-cffd-5348-bb46-e69d2917d978) |
NICE Knowledges |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of incident response tools and techniques - K0725 (b4d3edd0-c279-54db-b6db-f902a2c669b9) |
NICE Knowledges |
1 |
| Knowledge of incident handling tools and techniques - K0726 (03d76b12-8887-5414-901f-47f80f599252) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of file extensions - K0793 (c296abd5-f236-56e5-a1af-d99c1bc174ba) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of account creation policies and procedures - K0829 (8db4e15e-b186-5c72-bfd7-739dec6c974a) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of password policies and procedures - K0830 (d9e14c9e-5e27-5c4f-a0c1-f7d39d678c12) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Determine the operational and safety impacts of cybersecurity lapses - T1020 (07879643-ce6e-5cab-af2d-975e0569136e) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in performing data analysis - S0854 (3e840e4c-88d3-5099-bfec-96cf3753f75b) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of software debugging principles and practices - K0762 (42c4d0ad-b3eb-5959-a103-0a9afecb5228) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Troubleshoot system hardware and software - T0237 (1e2e8e40-5951-5b31-b5cf-4b73eb951566) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Implement organizational security policies and procedures - T1024 (1aacc00b-97d5-583f-a364-7df4fc69aa09) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Identify emerging incident trends - T1405 (7c9fabfe-8664-5b45-8a2b-e767c93ac8b7) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Develop technical training curriculum and resources - T1411 (f57f7bc5-f72d-5c56-9699-e21503c9f6b6) |
NICE Tasks |
1 |
| Deliver technical training to customers - T1412 (c827a452-c29f-57d8-98a1-821178909eac) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in handling incidents - S0593 (c2dce368-f98d-5c48-b6f2-fe3c5aa82938) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Maintain incident tracking and solution databases - T1427 (c433219d-d95d-5d88-b182-d702ef68954e) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Resolve customer-reported system incidents and events - T1538 (ef2b9e2b-7b27-51aa-94bd-2ef2de61d3d9) |
NICE Tasks |
1 |
| Recommend enhancements to software and hardware solutions - T1554 (bd711988-1a2e-56bd-a86a-08679265b094) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of service desk principles and practices - K0903 (bb319832-911e-5c40-93eb-a7a60dfa0a24) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in solving problems - S0807 (97d6ac58-14f6-50e5-9770-79d2f845f8c5) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Install system hardware, software, and peripheral equipment - T1566 (a12dbe26-8691-5d1d-8e21-3866f660c0a5) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of remote access tools and techniques - K0911 (d931eacc-5428-52c0-a782-716f191b4a3c) |
NICE Knowledges |
1 |
| Configure system hardware, software, and peripheral equipment - T1567 (1a3cdbdd-d174-50ea-b30c-22659bc8cb8e) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of software, hardware, and peripheral equipment repair tools and techniques - K1090 (191b24f9-5cf8-5569-8517-0d6c08c8dd1e) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Install network infrastructure device operating system software - T1214 (541cf35d-a9dc-5099-b64d-084e3682add8) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Inventory technology resources - T1572 (c290aaca-c31b-5e74-bb33-c6e40389d8c7) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of asset management policies and procedures - K1112 (2d7ef6bf-1366-59c0-a367-e0b6ec41cd08) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Maintain network infrastructure device operating system software - T1215 (4cad1980-07a9-5b10-936d-16f4af684e52) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Monitor client-level computer system performance - T1580 (a4a36047-33b9-515e-9ed6-9456d90f933f) |
NICE Tasks |
1 |
| Knowledge of customer experience principles and practices - K1127 (015591bf-bffc-5478-93a5-72b0ba86091f) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Create client-level computer system performance reports - T1581 (d1b36586-bf27-5d70-83c8-8b407a9ee3b4) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of system performance indicators - K0740 (65cbd048-066d-5129-aa1c-c046ced75ea4) |
NICE Knowledges |
1 |
| Knowledge of system availability measures - K0741 (8189e05e-3ba6-54ac-b2b2-5dd7b9cc9c85) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in providing customer support - S0478 (59148eb2-c3d6-5ea9-9b51-d7cb03ea3404) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in repairing hardware - S0594 (b2d2a53e-74a8-5cb3-bdff-004102827ea4) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of physical computer components - K0786 (ee470baf-978b-5b31-a393-434c969528e3) |
NICE Knowledges |
1 |
| Skill in repairing system peripherals - S0595 (c5badfd6-fd58-562b-a0c1-80f6750bf62d) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of computer peripherals - K0787 (0c89a962-6bf5-59e3-bf6f-d6f9ed2d0b84) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in troubleshooting client-level problems - S0661 (32976c78-3a60-5444-a93b-3ef026337f4f) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of policy-based access controls - K0746 (be4d7d67-3dff-5bd2-aef5-f3d80e91fa4c) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in configuring network workstations and peripherals - S0679 (41a9e3b7-0a32-5ece-8364-2e318cbd6a15) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of Risk Adaptive (Adaptable) Access Controls (RAdAC) - K0747 (e4ef9868-cdba-56c2-a039-946e67b78102) |
NICE Knowledges |
1 |
| Skill in validating network workstations and peripherals - S0680 (40ab8695-9d5a-5412-894a-905c3f9c9584) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of system design standards and best practices - K0769 (aec7388b-70d5-5194-b76a-c9657e3099b1) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of computer networking protocols - K0674 (747ade0b-dc28-591e-b470-eb0620be5ad0) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Skill in performing cyber defense trend analysis - S0852 (44ba9e83-2bfc-5bd2-9b73-bad89aaba02e) |
NICE Skills |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in performing trend analysis - S0892 (76e60085-ea34-50c8-8218-23b9ff09ea07) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of risk management processes - K0675 (d0aed9ef-4595-512d-96db-749a70f8ae97) |
NICE Knowledges |
1 |
| Knowledge of cybersecurity laws and regulations - K0676 (0e5566e6-93bf-5d95-a688-b4ea71efa4ba) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of cybersecurity policies and procedures - K0677 (8aa1b283-2196-53c7-b93a-2407a7cf5b38) |
NICE Knowledges |
1 |
| Knowledge of privacy laws and regulations - K0678 (f13b4ec8-6224-51f9-9e25-08f613f3e519) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of privacy policies and procedures - K0679 (781bc64a-bb2e-550d-b870-9574425fd906) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of cybersecurity principles and practices - K0680 (15e1da57-4b39-5261-b2d7-92103dd6d7df) |
NICE Knowledges |
1 |
| Knowledge of privacy principles and practices - K0681 (caed9b79-a7f9-52dd-9a82-fc33afda374a) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Knowledge of cybersecurity threats - K0682 (b2f76ba5-8577-5d14-9cb2-44be96e07b51) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of cybersecurity vulnerabilities - K0683 (c9923ebe-25b1-5d42-a0e3-0246aaf875b1) |
NICE Knowledges |
1 |
| Knowledge of cybersecurity threat characteristics - K0684 (f2731394-e99d-5527-a060-a41c0f226a9a) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of access control principles and practices - K0685 (37106b7e-fef4-5184-9bcc-71882f7ff3b7) |
NICE Knowledges |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in troubleshooting system performance - S0582 (34ef4cb9-fff6-5c05-a4b1-99a81069bd0e) |
NICE Skills |
1 |
| Knowledge of authentication and authorization tools and techniques - K0686 (bbb7025d-36a0-5ed2-9481-fc920c7b5070) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Skill in performing administrative planning activities - S0687 (778a0214-bc4e-5fb5-9aa0-390a31086dc4) |
NICE Skills |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Produce cybersecurity instructional materials - T1334 (63775672-f93d-5dee-90d6-8e97a97ad771) |
NICE Tasks |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Prepare trend analysis reports - T1429 (99af4dfc-d246-5697-9486-4f98cfda94ab) |
NICE Tasks |
1 |
| Knowledge of cloud computing principles and practices - K0863 (8ca48481-3769-5d7e-88c7-79e0ac3ed159) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Technical Support Specialist - Customer Service and Technical Support - Provides technical support to customers who need assistance utilizing client-l - 411 (5996cf99-8e3f-51c9-968e-6710f874c9d7) |
OPM codes in cybersecurity |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Administer system and network user accounts - T1569 (d3cd6956-3133-5e63-9058-c62ab8d2641c) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of knowledge management principles and practices - K0864 (3cf68f70-a980-5bbe-834d-e9eb8c67723a) |
NICE Knowledges |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Establish system and network rights processes and procedures - T1570 (b8341c45-f6bf-5c84-83a9-1fa4402db545) |
NICE Tasks |
1 |
| Prepare impact reports - T1606 (e6c29d30-bef3-5c9d-8b5f-4bb623e6495f) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Establish systems and equipment access protocols - T1571 (54592f5e-9ff9-531b-b90f-f11e5ca35fa6) |
NICE Tasks |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Determine impact of new systems and system interfaces on current and target environments - T1626 (9c58951e-7f17-5a29-a8f2-3dfef0a50eaa) |
NICE Tasks |
1 |
| Knowledge of system threats - K0751 (584af903-8217-5584-8924-e3b4eb7ffc3e) |
NICE Knowledges |
Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
1 |
| Responsible for providing technical support to customers who need assistance utilizing client-level hardware and software in accordance with establish - IO-WRL-007 (88f04681-3a4a-552c-b8f7-b39f4823b2b3) |
NICE Work Roles |
Knowledge of system vulnerabilities - K0752 (78959d93-b5f7-5a2b-915c-2f61de3e71a1) |
NICE Knowledges |
1 |