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FIRST CSIRT Services Framework

The Computer Security Incident Response Team (CSIRT) Services Framework is a high-level document describing in a structured way a collection of cyber security services and associated functions that Computer Security Incident Response Teams and other teams providing incident management related services may provide

Authors
Authors and/or Contributors
FIRST
CIRCL
Jean-Louis Huynen

Service: Monitoring and detection

Based on logs, NetFlow data, IDS alerts, sensor networks, external sources, or other available information security event data, apply a range of methods from simple logic or pattern matching rules to the application of statistical models or machine learning in order to identify potential information security incidents. This can involve a vast amount of data and typically, but not necessarily, requires specialized tools such as Security Information and Event Management (SIEM) or big data platforms to process. An important objective of continuous improvement is to minimize the amount of false alarms that need to be analyzed as part of the Analyzing service.

Internal MISP references

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outcome Potential information security incidents are identified for analysis as part of the Analyzing service.
purpose Implement automated, continuous processing of a wide variety of information security event sources and contextual data in order to identify potential information security incidents, such as attacks, intrusions, data breaches or security policy violations.

Service: Event analysis

The flow of detected potential information security incidents must be triaged and each one qualified as an information security incident (true positive) or as a false alarm (false positive) using manual and/or automated analysis. This may require manual or automated gathering of additional information, depending on the detection use case. Priority should be given to the analysis of potentially more critical information security incidents to ensure timely reaction to what is most important. Structured qualification of detected potential information security incidents enables effective continuous improvement in a directed way by identifying detection use cases, data sources, or processes with quality issues.

Internal MISP references

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outcome Qualified and correlated information security incidents are available as input to the Information Security Incident Management service area and false positives are qualified for continuous improvement.
purpose Triage detected potential information security incidents and their qualification as information security incidents for escalation to the Information Security Incident Management service area or as false alarms.

Service: Information security incident report acceptance

For a CSIRT, the most important task is the acceptance of reports about information security events and potential information security incidents affecting networks, devices, components, users, organizations, or infrastructure—referred to as the “target”—inside the constituency. The CSIRT should anticipate that potential information security incidents may be reported from various sources in various formats, both manually and automatically. To enable constituents to report information security incidents more effectively, the CSIRT should provide one or more mechanisms as well as guidance or instructions on what and how to securely report information security incidents. Reporting mechanisms can include email, a website, a dedicated information security incident reporting form or portal, or other appropriate methods to enable reports to be submitted safely and securely. Reporting guidance, if not included as part of an information security incidents reporting form itself, should be provided in separate documentation or via a webpage, and should list the specific information that is desirable for inclusion in the report. Due to the potentially large number of automatically escalated potential information security incidents detected via an Information Security Event Management service, this must be planned for in advance of adopting such interfaces or authorizing constituents to use them.

Internal MISP references

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Metadata key Value
outcome The information security incident report is received with professional and consistent intake of each report as well as its initial validation and classification.
purpose Receive and process reports of potential information security incidents from constituents, from Information Security Event Management services or third parties.

Service: Information security incident analysis

This service consists of functions to gain an understanding of the information security incident and its actual and potential impact to identify the underlying issues or vulnerabilities or weaknesses (root causes) that allowed the successful attack, compromise, or exploit. Detailed analysis is often complex and time-consuming. The objective is to identify and characterize the information security incident in as much detail as required or justified by the current understanding of its impact. Information security incidents can be characterized by scope, affected entities, tools, or attacks deployed, timelines, etc. This service may continue in parallel while the Information Security Incident Coordination service and functions are occurring or mitigation/recovery actions are taken. The CSIRT may use other information and its own analysis (see below for some options) or knowledge available from vendors and product security teams or security researchers to better understand what has happened and what steps to take to remedy losses or damage.

Internal MISP references

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outcome Knowledge is increased of the key details of an information security incident (e.g., description, impact, scope, attacks/exploits, and remedies).
purpose Analyze and gain an understanding of a confirmed information security incident.

Service: Artifact and forensic evidence analysis

The services related to the understanding of the capabilities and intent of artefacts (e.g., malware, exploits, volatile memory dumps or disk copies, applications codes, logs, documents), their delivery mechanisms, their propagation, their detection, their mitigation, and their disarming or neutralization. This applies to any formats and sources: hardware, firmware, memory, software, etc. Any artefact or evidence must be preserved and collected without any modification, and kept in isolation. As some artefacts and data may become evidence in the context of law enforcement activities, specific regulations or requirements may apply. Even without preserving a chain-of-custody, this service usually involves complex and time-consuming tasks, and requires expertise, setting up dedicated and monitored analysis environments--with or without external accesses from standard wired or wireless networks (such as performing the forensics activities in a sealed or Faraday room), logging of activities, and compliance with procedures. As part of the handling of information security incidents, digital artefacts may be found on affected systems or malware distribution sites. Artefacts may be the remnants of an intruder attack, such as executables, scripts, files, images, configuration files, tools, tool outputs, logs, live or dormant pieces of code, etc. The analysis is carried out in order to find out some or all of the information listed below, which is not considered to be a complete list: The context required of the artefact to run and to perform its intended tasks, whether malicious or not How the artefacts may have been utilized for the attack: uploaded, downloaded, copied, executed, or created within an organization’s environments or components Which systems have been involved locally and remotely to support the distribution and actions What an intruder did once to access to the system, network, organization, or infrastructure was established: from passively collecting data, to actively scanning and transmitting data for exfiltration purposes, or collecting new action requests, updating itself or making a lateral movement inside a compromised (local) network What a user, user process, or user system did once the user account or user device was compromised What behavior characterizes the artefacts or compromised systems, either in standalone mode, in conjunction with artefacts or components, connected to a local network or the Internet, or in any combination How the artefacts or compromised systems establish connectivity with the target (e.g., intrusion path, initial target, or detection evasion techniques); What communication architecture (peer-to-peer, command-and-control, both) has been utilized What were the actions of the threat actors, what is their network and systems footprint How the intruders or artefacts evaded detection (even over long periods of time which may include reboot or reinitialization) This can be achieved through various types of activities including media or surface analysis reverse engineering runtime or dynamic analysis comparative analysis Each activity provides additional information about the artefacts. Analysis methods include but are not limited to identification of type and characteristics of artefacts, comparison with known artefacts, observation of artefact execution in a runtime or a live environment, and disassembling and interpreting binary artefacts. In carrying out an analysis of the artefacts, an analyst attempts to reconstruct and determine what the intruder did, in order to detect the exploited vulnerability, assess damages, develop solutions to mitigate against the artefacts, and provide information to constituents and other researchers.

Internal MISP references

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outcome The nature of recovered digital artefacts and analyzed forensic evidence is understood along with the relationship to other artefacts, internal or external objects or components, attacks on frameworks, tools, and exploited vulnerabilities. Working assumptions or proof of what the threat actor did, and how the artefacts behaved. This knowledge is critical to assess losses, damages, business impacts, etc. and to develop containment and mitigation or recovery strategies. The tactics, techniques, and procedures used by attackers or intruders to compromise systems, users, networks, organizations and/or infrastructures is understood. This includes those tactics, techniques, and procedures used to propagate, exfiltrate, update, modify, or fake its behavior, data, auto-delete traces of its own activities, or carry out additional malicious activities.
purpose Analyze and gain an understanding of artefacts related to a confirmed information security incident, taking into consideration the need to preserve forensic evidence.

Service: Mitigation and recovery

Once the analysis has confirmed a potential information security incident and a response strategy has been developed, this must be turned over into a response plan. Even before a response plan can be finalized, ad-hoc measures may be taken. This service also includes the initiating and tracking of all activities which are performed until the information security incident can be considered closed or new information becomes available that requires further analysis and henceforth may also change the response strategy and plan.

Internal MISP references

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outcome The information security incident is mitigated and the cyber security posture is improved. Integrity of systems impacted by the underlying attack or activities of the attacker is restored, as well as serviceability of the network and systems compromised. Data is restored in case of data loss, if possible.
purpose Contain the information security incident as much as possible to limit the number of victims, reduce the loss and to recover from damage, avoid further attacks and further losses by removing exploited vulnerabilities or weaknesses, and improve overall cyber security.

Service: Information security incident coordination

Being notified and kept informed about the details and ongoing activities in relation to an information security incident is critical for all stakeholders and organizations involved. As some activities required for a successful mitigation and recovery might involve management approval, this requires suitable escalation and reporting functions established before any information security incident can be handled effectively and efficiently. As the CSIRT analyzes all information as it becomes available, coordination makes sure that notifications and information reach the right points of contact, track their responses and make sure that all parties carrying out activities report back to provide for accurate situational awareness until the information security incident is considered closed and requiring no further coordination. Stakeholders should have avenues to submit questions, check the status of information security incidents, and report issues to the CSIRT. To engage internal stakeholders, the CSIRT should provide communications channels to advertise the remediation status of information security incidents. To engage external stakeholders, the CSIRT should maintain communications channels to other CSIRTs and CSIRT communities that might provide recommendations or technical support.

Internal MISP references

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outcome The response is successfully coordinated based on well-informed entities that contribute to the response to an information security incident.
purpose Ensure timely notifications and accurate information distribution; keep the information flow and track the status of activities of entities that are either tasked or requested to participate in responding to the information security incident; and make sure the response plan is carried out and deviations caused by both delays or new information are managed accordingly.

Service: Crisis management support

While today’s information security incidents rarely constitute an organizational or national crisis, they have the potential to do so. But the response to a crisis is usually associated with an emergency that threatens the well-being of humans and society at large, or at least the existence of an organization. As it is established in crisis management, a high-ranking role will take over the responsibility of a crisis, thereby changing the usual line of command for the duration of the emergency. As the systems and networks might contribute to emergencies or are required to be available to respond to a crisis situation, a CSIRT will usually be a critical resource for managing such situations and provide valuable experience but also the established services and networks of points of contacts.

Internal MISP references

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outcome The crisis management team can use the CSIRT’s resources to address the cyber security aspects of the current crisis. At the same time, the CSIRT’s communication resources can be utilized to reach out to constituents and external parties to ask for specific support actions or help. It can also be used to communicate in a trusted way towards constituents, using established communication means and trusted networks.
purpose Provide expertise and contacts to other security experts, CSIRTs, and CSIRT communities in order to help mitigate the crisis.

Service: Vulnerability discovery / research

Discovery of a new vulnerability is a necessary first step that starts the overall vulnerability management lifecycle. This service includes those functions and activities that a CSIRT may actively perform through its own research or other services to discover a new vulnerability. Functions and activities related to the passive receipt of new vulnerability information from someone else are described later in the Vulnerability Report Intake service. Occasionally a new vulnerability may be discovered by a CSIRT during other activities, such as while analyzing or investigating an incident report. Another means of learning of a new vulnerability is through reading public sources (e.g., websites, mailing lists), other external sources (e.g., premium services, subscriptions), or by actively looking for vulnerabilities through deliberate research (e.g., through fuzz testing, reverse engineering). Such discoveries should be documented and fed into the organization’s vulnerability handling processes, regardless of how the CSIRT discovered or learned of the vulnerability.

Internal MISP references

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outcome This service results in an increased discovery of potential vulnerabilities that were not reported directly to the CSIRT.
purpose Find, learn of, or search for new (previously unknown) vulnerabilities; vulnerabilities can be discovered by members of the vulnerability management service area or through other related CSIRT activities

Service: Vulnerability report intake

One of the primary sources of vulnerability information may be reports or questions sent from a CSIRT’s constituents or other third parties. The CSIRT should anticipate that vulnerabilities may be reported from these various sources, and provide a mechanism, a process, and guidance for vulnerability reporting. Reporting infrastructures may include email or a web-based vulnerability reporting form. Not all vulnerabilities are reported directly to a CSIRT by constituents or third parties through the established channels. Supporting guidance should include reporting guidelines, contact information, and any disclosure policies. To enable constituents to report vulnerabilities more effectively, the CSIRT should provide one or more mechanisms as well as guidance or instructions on what and how to securely report vulnerabilities. Reporting mechanisms can include email, a website, a dedicated vulnerability reporting form or portal, or other appropriate methods to enable reports to be submitted safely and securely. Reporting guidance, if not included as part of a vulnerability reporting form itself, should be provided in separate documentation or via a web page, and should list the specific information that is desirable to be included in the report.

Internal MISP references

UUID e3226442-c563-51ef-9a89-76041f970fec which can be used as unique global reference for Service: Vulnerability report intake in MISP communities and other software using the MISP galaxy

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outcome The vulnerability report is received with professional and consistent intake of each report as well as its initial validation and classification.
purpose Receive and process vulnerability information reported from constituents or third parties.

Service: Vulnerability analysis

The Vulnerability Analysis service consists of functions aimed at gaining an understanding of the vulnerability and its potential impact, identifying the underlying issue or flaw (root cause) that allows the vulnerability to be exploited, and identifying one or more remediation or mitigation strategies to prevent or minimize the exploitation of the vulnerability. The Vulnerability Analysis service and functions can continue in parallel while the Vulnerability Coordination service and functions occur with other participants in a coordinated vulnerability disclosure (CVD) process.

Internal MISP references

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outcome Knowledge of the key details of a vulnerability (e.g., description, impact, resolution) is increased.
purpose Analyze and gain understanding of a confirmed vulnerability.

Service: Vulnerability coordination

The handling of most vulnerabilities involves notifying, working with, and coordinating the exchange of relevant information with multiple parties including vulnerability finders/reporters, affected vendors, developers, PSRITs, or other trusted experts (e.g., researchers, CSIRTs, vulnerability coordinators) who can work together to analyze and fix the vulnerability.

Internal MISP references

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outcome Information sharing with CVD participants who can assist in providing information to remediate/mitigate the vulnerability is effective and timely.
purpose Exchange information and coordinate the activities with participants involved in a coordinated vulnerability disclosure (CVD) process.

Service: Vulnerability disclosure

Inform the constituents of any known vulnerabilities (potential entry points for attackers), so that their systems can be kept up to date and monitored for exploits. Disclosure methods may include publication of information through multiple communication channels (e.g., website, email, social media), a vulnerability database, or other media. This service often, but not always, occurs following Vulnerability Coordination.

Internal MISP references

UUID b797cc28-547c-5347-add9-b69a48676e25 which can be used as unique global reference for Service: Vulnerability disclosure in MISP communities and other software using the MISP galaxy

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outcome Informed constituents can avoid the potential exploitation of known vulnerabilities prior to exploitation and can detect and mitigate vulnerabilities that already exist.
purpose Disseminate information about known vulnerabilities to constituents so that they can act upon that information to prevent, detect, and remediate/mitigate known vulnerabilities.

Service: Vulnerability response

The functions under this service are intended to determine whether a disclosed vulnerability exists on a constituent’s systems, often through the intentional act of looking for the presence of such vulnerabilities. The service can also include the follow-on actions to remediate or mitigate the vulnerability through the deployment of patches or workaround strategies.

Internal MISP references

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Associated metadata
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outcome Information was acted upon in order to detect the presence of a vulnerability, remediate/mitigate a disclosed vulnerability, and prevent the vulnerability from being exploited.
purpose Actively take information about known vulnerabilities and act upon that information to prevent, detect, and remediate/mitigate those vulnerabilities.

Service: Data acquisition

Solicit, collect, determine, and satisfy the constituencies’ information requirements to achieve awareness of important internal and external relevant activities. This service includes the logistics of collecting relevant information including news of current events, scheduling future events, reports and feeds, filtering the collected information, organizing information for use in incident analysis, prevent, detection, or other activities (such as planning or trending), storing it for later use, improving its “searchability”, and more. Collected data will be used to determine the preventative measures needed and to help make informed decisions regarding incident management and information assurance activities. Without a basic perception of important environmental elements, the risk of other services forming an incorrect picture increases. CSIRTs will need to establish policy and procedures, and may employ technology to collect and vet information.

Internal MISP references

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outcome The following artefacts result from this service: a set of data collection requirements that identifies situational awareness needs, and then maps those requirements to the types of information to be collected in order to meet those objectives

information about the current and expected future status of constituency assets and activities information about external events or trends that provides insight into the constituency’s surroundings and current environment, including new technologies, methods, practices, risks, and threats properly formatted information readied for analysis and detection activities | | purpose | Collect data that will help increase visibility as to what internal and external activities are occurring that may affect the constituency’s security posture. |

Service: Analysis and synthesis

The process of using current data, history, and analysis techniques to determine what is occurring that may impact the constituency assets and security posture, often done by determining an answer to a question or testing an intuition. Analysis may reveal when events do not match typical expected behavior, or may reveal information about the circumstance, nature, or origin of events or behaviors. Analysis may reveal implications to current and future situations. For example: a system may log that a user ID successfully logged into the system, but the system does not indicate whether the event was performed by a legitimate user. New sources (such as interviews with the user) will need to be incorporated into the analysis to provide the team with a more accurate picture to determine the legitimacy of the event. A variety of techniques may be used to analyze and interpret the collected data and its effect upon the constituency.

Internal MISP references

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outcome A set of conclusions about the probable historical, current, and/or likely future events within a constituency is produced. It may also include recommendations about certain decisions that a constituency is facing. Analysis should be supported by evidence such as observation data collected from sensors and other sources and the interpretation of that evidence by analysts through a variety of methods. The analysis may also include constituents that need to be told about the results, and what they need to be told.
purpose Assess when the situation does not match with expectations (e.g., when specific assets may be about to experience a harmful event).

Service: Communication

The knowledge obtained from situational awareness must be communicated to the constituency. This will allow it to react to observations and to take actions that will improve defensive situations, e.g., reducing third-party risk by improving the security environment at certain high-risk suppliers.

Internal MISP references

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outcome Accurate, actionable, and timely situational information is delivered to constituency so they can better understand their past and improve their current and future situational picture.
purpose Notify constituents or others in the security community about changes in risks to the situational picture.

Service: Awareness building

This service includes working with the constituency, experts, and trusted partners to raise the collective understanding of threats and actions that can be taken to prevent or mitigate the risks posed by these threats.

Internal MISP references

UUID 895987fb-db75-5840-8aac-363ac47f106f which can be used as unique global reference for Service: Awareness building in MISP communities and other software using the MISP galaxy

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outcome The constituency is provided with the necessary awareness of: events, activities, and trends that may affect its ability to operate in a timely and secure manner

steps to take to detect, prevent and mitigate threats and malicious activity security and operational best practices | | purpose | Increase the overall security posture of the constituency and help its members to detect, prevent, and recover from incidents; ensure that constituents are better prepared and educated. |

Service: Training and education

A training and education program can help the CSIRT to establish relationships and to improve the overall cybersecurity posture of its constituency, including the ability to prevent future incidents from happening. Such a program can help maintain user awareness help the constituency understand the changing landscape and threats facilitate information exchange between the CSIRT and its constituency train the constituency on tools, processes and procedures related to security and incident management. This can be done through various types of activities including documenting the knowledge, skills, and abilities (KSAs) required, developing educational and training materials, delivering content, mentoring, and professional and skill development. Each of these activities will collectively contribute to the constituency’s and the team’s capabilities.

Internal MISP references

UUID 373ea683-406a-589a-b031-d960b3ab2f01 which can be used as unique global reference for Service: Training and education in MISP communities and other software using the MISP galaxy

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outcome A consistent training and education program is provided that enables the CSIRTs’ constituency to appropriately acquire methods to detect, prevent or respond to threats

tools and practices to help protect critical assets understanding about incident management processes and how to get assistance | | purpose | Provide training and education to a CSIRT constituency (which may include organizational and CSIRT staff) on topics related to cybersecurity, information assurance and incident management. |

Service: Exercises

Services are offered by the organization to constituents that support the design, execution, and evaluation of cyber exercises intended to train and/or evaluate the capabilities of individual constituents and the stakeholder community as a whole, including communications capabilities. These types of exercises can be used to test policies and procedures: assess whether there are sufficient policies and procedures in place to effectively detect, respond and mitigate incidents. This is, generally, a paper/table-top exercise. test operational readiness: assess whether the organization has an incident management capability that is able to detect, respond to and mitigate incidents in a timely and successful manner, as well as to test whether the right people are in place, directories are up-to-date, and if procedures are executed correctly. This service addresses both the needs of the organization and the needs of its constituents. More specifically, through the simulation of cybersecurity events/incidents, exercises can be used for one or several objectives: Demonstrate: Illustrate cybersecurity services and functions, as well as vulnerabilities, threats, and risks, in order to raise awareness. Train: Instruct staff on new tools, techniques, and procedures:

Exercise: Provide an opportunity for staff to use tools, techniques, and procedures they are expected to be knowledgeable about. Exercising is necessary for perishable skills and helps improve and maintain efficiency. Assess: Analyze and understand the level of effectiveness and efficiency of cybersecurity services and functions, as well as the level of staff preparedness. Verify: Determine whether a specified level of effectiveness and/or efficiency can be achieved for cybersecurity services and functions.

Internal MISP references

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outcome The effectiveness and efficiency of cybersecurity services and functions is improved and opportunities for further improvements are identified. Depending on the specific objective(s) of an exercise, cybersecurity may also be demonstrated to internal or external stakeholders, staff can be trained, and the efficiency and effectiveness of tools, services, and functions can be assessed and/or verified. Lessons for improving future exercises can also be identified and a report delivered to management or other key stakeholders.
purpose Conduct exercises to assess and improve the effectiveness and efficiency of cybersecurity services and functions.

Service: Technical and policy advisory

Support the CSIRT constituency and key stakeholders, internal or external to the constituency, in activities related to risk management and business continuity, providing technical advice as needed and contributing to the creation and implementation of the constituency’s policies, as well as influencing them to enable the CSIRT to be more effective. Policies are also important in legitimizing the services of a CSIRT.

Internal MISP references

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outcome A constituency is enabled to make organizational decisions based on operational security best practices that incorporate business continuity and disaster recovery best practices, while also understanding the need of including incident management teams, as trusted advisors, in business decisions where appropriate.
purpose Ensure the constituency’s policies and procedures include appropriate incident management considerations and, ultimately, enable the constituency to better manage risks and threats, as well as enabling the CSIRT to be more effective.

Function: Log and sensor management

Sensors and log sources need operational management throughout their lifecycle. They must be deployed, onboarded, and decommissioned. Outages, data quality/scope, and configuration issues must be identified and resolved. Sensors that have some form of configuration such as pattern definitions need their configuration maintained in order to remain effective. Sensors may also include external detection services or Open Source Intelligence (OSINT) sources, if they form the basis for detection use cases.

Internal MISP references

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Metadata key Value
outcome A reliable stream of relevant information security events is available as input for detection use cases.
purpose Manage log sources and sensors.
Related clusters

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Function: Detection use case management

New detection approaches are developed, tested, and improved, and eventually onboarded into a detection use case in production. Instructions for analyst triage, qualification, and correlation need to be developed, for example in the form of playbooks and Standard Operating Procedures (SOPs). Use cases that do not perform well, i.e., that have an unfavorable benefit/effort ratio, need to be improved, redefined, or abandoned. The portfolio of detection use cases should be expanded in a risk-oriented way and in coordination with preventive controls.

Internal MISP references

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Metadata key Value
outcome A portfolio of effective detection use cases that are relevant to the constituency is developed.
purpose Manage the portfolio of detection use cases through their entire lifecycle.
Related clusters

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Function: Contextual data management

The various contextual data sources that are involved in detection and enrichment need to be managed throughout their lifecycle. These can be live APIs to or exports from other IT systems such as a Configuration Management Database (CMDB), Identity and Access Management (IAM), or Threat Intel systems, or entirely separate data sets that need to be managed manually. The latter would be the case for indicator lists, watchlists and whitelists to suppress false positives.

Internal MISP references

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outcome Up to date contextual data is available for both detection and enrichment.
purpose Manage of contextual data sources for detection and enrichment.
Related clusters

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Function: Correlation

Potential information security incidents pertaining to the same assets (e.g., systems, services, customers) or identities (e.g., users), or which are otherwise directly related to other potential information security incidents are grouped together and escalated as a single information security incident in order to avoid duplicate efforts. New potential information security incidents directly related to ongoing information security incidents are assigned to that information security incident instead of opening a new, separate information security incident.

Internal MISP references

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outcome Grouping of related potential information security incidents for combined qualification or updating to an existing information security incident already handled by the Information Security Incident Management service area is performed.
purpose Identify events directly related to other potential or ongoing security incidents.
Related clusters

To see the related clusters, click here.

Function: Qualification

Potential information security incidents need to be triaged and each qualified as an information security incident (true positive) or as a false alarm (false positive). Because analysts have a limited number of potential information security incidents they can analyze, and in order to avoid alert fatigue, automation is key. Mature tooling facilitates effective triage by enriching with context information, assigning risk scores based on the criticality of affected assets and identities and/or automatically identifying related information security events. Recurring cases that can be automated should be identified and automated. Potential information security incidents with higher criticality should be analyzed before less critical ones. In addition to qualification as true or false positives, a more fine-grained qualification is an important input for continuous improvement of detection use cases as well as the management of log sources, sensors, and contextual data sources. More fine-grained qualification can also support the definition of higher-quality KPIs for measuring the success of this service area.

Internal MISP references

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Associated metadata
Metadata key Value
outcome Qualified potential information security incidents are available for handling as part of the Information Security Incident Management service area.
purpose Triage and qualify detected potential information security incidents in order to identify, categorize, and prioritize true positives.
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Function: Information security incident report receipt

Effective intake of information security incident reports requires mechanisms and processes to receive the reports from constituents, stakeholders, and third parties (e.g., finders, researchers, ISACs, other CSIRTs). Information security incident reports may include affected devices/networks/users/organizations, conditions already identified like exploited vulnerabilities, impact both on technical and business level, and actions that have been taken to start remediation and/or mitigation steps and potentially resolution. Occasionally, information security incident information may be received jointly as part of the input to other services, most namely the Vulnerability Report Intake (e.g., if an information security incident is reported that has been identified while analyzing a vulnerability report). Automatically submitted reports might or might not be acknowledged pending further choices of the implemented interfaces and protocols.

Internal MISP references

UUID 3010eca9-c35d-5439-a38e-b8f3734d9b95 which can be used as unique global reference for Function: Information security incident report receipt in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information security incident reports are appropriately handled from constituents or third parties, including the initiation of documenting or tracking the reports The following sub-functions are considered to be part of this function: Monitoring communications channels regularly and check whether the advertised means of contacting the CSIRT are operational and reports can be submitted

Reporting initial acknowledgement to the submitter of the information security incident report, requesting additional information if needed, and setting expectations with the reporter | | purpose | Accept or receive information about an information security incident, as reported from constituents or third parties. |

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Function: Information security incident triage and processing

Information Security Incident Reports are reviewed and triaged to obtain an initial understanding of the information security incident in question. It is of particular importance whether it has a real information security impact on the target and can result (or has already resulted) in damage to the confidentiality, availability, integrity, and/or authenticity of information assets or other assets. Depending on the amount of detail and quality of the information provided in the initial report, it may or not be obvious whether a real information security incident has occurred or if there is a different reason—such as misconfiguration or hardware failure. The next step will be determined on the basis of the preliminary assessment (e.g., process the report for further analysis; seek additional information from the reporter or other sources; decide that the report needs no further action or is a false alarm). It is possible that attacks may originate from within the constituency of a CSIRT, may target this constituency, or the constituency is affected by collateral effects only. If the CSIRT does not provide Information Security Management services for the identified targets, then the report should be forwarded securely to an external group for handling, such as the affected organization(s) or CSIRT(s). Unless there is a reason to decline an information security incident report or the report has been forwarded to another entity responsible for its handling, the report should be passed on to the Vulnerability Analysis service for further review, analysis, and handling.

Internal MISP references

UUID b906d2a9-6697-5d12-99ee-2b3c74133a98 which can be used as unique global reference for Function: Information security incident triage and processing in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome It can be determined if a reported matter is indeed an information security incident that needs to be handled by the CSIRT or passed on to a relevant entity. The following sub-functions are considered to be part of the implementation of this service: Processing reports and submitted data including artefacts or materials in isolation to protect the integrity of the working environment and avoid successful attacks on the CSIRT by such means

Updating acknowledgement of reports by providing some feedback on further steps based on categorization or prioritization results available Merging new information about already handled information security incidents to the available data to allow a consistent analysis and processing | | purpose | Initially review, categorize, prioritize, and process a reported information security incident. |

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Function: Information security incident triage (prioritization and categorization)

The Analyzing Information Security Incidents service begins with a review of the available information to categorize, prioritize, and assess the impact an information security incident has on the involved systems relevant to the CSIRT’s mandate. Some of this may have been documented during the Information Security Incident Report Triage and Processing function (of the Information Security Incident Report Intake service) if the information security incident was reported to the CSIRT by a constituent or third party. If prior triage has not already been completed, the information security incident may be assigned to a subject matter expert who can provide technical confirmation that it has some impact on the involved systems and is relevant to the CSIRT’s mandate (i.e., a potential security impact on networks or systems that can result in damage to the confidentiality, availability, or integrity of information assets in an area the CSIRT according to its mandate).

Internal MISP references

UUID e999f7cd-d109-5155-a096-733845fc085f which can be used as unique global reference for Function: Information security incident triage (prioritization and categorization) in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The information record of an information security incident is categorized, prioritized, and updated.
purpose Categorize, prioritize, and create an initial assessment of an information security incident.
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Function: Information collection

Enable the collection of all valuable information to obtain the best understanding of the context, so that the origin and the content of the information can be appropriately evaluated and tagged to be used for any further processing. While collecting information, the agreed sharing policies and limitations of what data can be used in which context or for what form of processing must be accepted and adhered to. Also, the collection mechanisms and procedures must ensure that proper labeling and attribution of sources is used in order to later validate the origins as well as the appropriateness or authenticity.

Internal MISP references

UUID 073074bd-6262-573f-b2cb-ac9b5566dda7 which can be used as unique global reference for Function: Information collection in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Structured information about collected digital and non-digital data or metadata is available, with tracking information and points of control of the integrity of both handling and storage. Depending whether the results will be used for future (informal) analysis or law enforcement activities, different requirements exist in regard to establishing a formal chain of custody that can be defended in court at some later stage. The following sub-functions are considered to be part of the implementation of this function: Evaluation and validation of information sources providing data and information

Collection of reports regarding malicious or suspicious events, information security events, escalated potential information security incidents, and/or information security incident reports from constituents and third parties (such as other security teams or commercial intelligence feeds), whether manual, automated, or machine-readable forms Gathering and cataloging of digital data that may be, but are not guaranteed to be, useful in understanding incident activity (e.g., disk and memory images, files with metadata or checksums, network architecture characteristics, logs); this includes but is not limited to artefacts believed to be remnants of adversary activity Gathering and cataloging of non-digital data (e.g., physical sign-in sheets, architecture diagrams, business models, site assessment data, policies, enterprise risk frameworks) Gathering and cataloging of metadata regarding the source, method of collection, persons having handled data or objects, owner, and custody information especially as it may be viewed as evidence for forensic analysis or law enforcement activities later on | | purpose | Intake, catalog, store, and track information related to the information security incident and all information security events that are considered to be part of it. |

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Function: Detailed analysis coordination

As more detailed technical analysis may be required, such analysis may be executed by other experts (inside or outside the host organization or CSIRT) or other third parties (such as a service provider specialized in such analysis). This requires initiating and tracking such activities up to the successful delivery of the desired analysis.

Internal MISP references

UUID 4810f533-ce30-53a7-bff9-6dade2d41be7 which can be used as unique global reference for Function: Detailed analysis coordination in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A list of pending and—from the viewpoint of the incident handler coordinating the response to any given information security incident—outsourced analysis is available.
purpose Initiate and track any other technical analysis in regard to an information security incident.
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Function: Information security incident root cause analysis

This function involves the process and actions required to understand the architecture, usage, or implementation flaw(s) that caused or exposed systems, networks, users, organizations, etc. to the kind of attack or exploit or compromise as exercised against the targets of an information security incident. It is also concerned with the circumstances in which an attacker could compromise more systems based on the initial access to gain further access. Depending on the nature of the information security incident, it may be difficult for a CSIRT to perform this function thoroughly. In many situations, this function may best be conducted by the affected target itself, as especially in the context of Coordinating CSIRTs no detailed technical knowledge is available about systems or networks that have been compromised.

Internal MISP references

UUID d83afb89-203e-57ae-81d4-ded2000b30ed which can be used as unique global reference for Function: Information security incident root cause analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The information security incident and the way in which malicious actors initially gained access and used it further on is understood so that remediation or mitigation methods can be determined to minimize the risk of future exposure or exploitation by eliminating the root causes.
purpose Identify the root cause of the information security incident, identifying the circumstances that allowed the exploited vulnerabilities to exist or that allowed the exploitation to succeed (including but not limited to user behavior).
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Function: Cross-incident correlation

This function involves the correlation of available information about multiple information security incidents to determine interrelations, trends, or applicable mitigations from already closed information security incidents to improve the response to currently handled information security incidents.

Internal MISP references

UUID 1eb8496d-9383-5b95-909b-59670113537f which can be used as unique global reference for Function: Cross-incident correlation in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The bigger picture is understood in terms of situational awareness based on a detailed knowledge about similarities and confirmed or suspected interrelationships of otherwise independent information security incidents.
purpose Enable the usage of all available information to get the best understanding of the context and detect interrelationships that otherwise would not have been recognized or acted upon.
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Function: Media or surface analysis

This function involves identification and characterization of basic information and metadata about artefacts, including but not limited to file types, string outputs, cryptographic hashes, certificates, file sizes, file/directory names. As all available information is gathered and analyzed further, this may be used to review any public/open or private/closed source information repositories to learn more about the artefact or its behavior, as such information can be used to determine the next steps.

Internal MISP references

UUID 7b910715-e5fa-5204-8636-fae5470e7d1e which can be used as unique global reference for Function: Media or surface analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Identify Characteristics and/or the signature of digital artefact are identified and any information already known about the artefact including maliciousness, impact, and mitigation.
purpose Compare information gathered from the artefact with other public and private artefacts and/or signature repositories.
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Function: Reverse engineering

To provide a deeper analysis of malware artefacts to include identifying hidden actions and triggering commands. Reverse engineering allows the analyst to dig past any obfuscation and compilation (for binaries) and identify the program, script, or code that makes up the malware, either by uncovering any source code or by disassembling the binary into assembly language and interpreting it. The analyst uncovers all of the machine language exposed functions and actions the malware can perform. Reverse engineering is a deeper analysis that is carried out when surface and runtime analysis do not provide the full information needed.

Internal MISP references

UUID 679596e0-afd5-5e54-ba56-716d47e1a1aa which can be used as unique global reference for Function: Reverse engineering in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Complete functionality of a digital artefact is derived to understand how it operates, how it is triggered, related system weaknesses that can be exploited, its full impact, and potential damage, in order to develop solutions to mitigate against the artefact and, if appropriate, create a new signature for comparison with other samples. The following sub-functions are considered to be part of the implementation of this function: Static analysis

Code reverse engineering Potential behavior analysis and description Potential signature design | | purpose | Perform in-depth static analysis of an artefact to determine its complete functionality, regardless of the environment within which it may be executed. |

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Function: Run time or dynamic analysis

This function involves understanding of an artifact’s capabilities via observation while running the sample in a real or emulated environment (e.g., sandbox, virtual environment, and hardware or software emulators). Use of a simulated environment captures changes to the host, network traffic, and output from execution. The basic premise is to try to see artefact in operation in as close to a real-life situation as possible.

Internal MISP references

UUID 7410a6c8-3dd9-5c31-9ca1-1929f00acc61 which can be used as unique global reference for Function: Run time or dynamic analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Additional insight is gained into a digital artefact’s operation by observing its behavior during execution to determine the changes to the affected host system, other system interaction, and resulting network traffic in order to better understand the system damage and impact, create new artefact signature(s), and determine mitigation steps. Note Not all functionality is apparent from runtime analysis, since not all code sections may be triggered. Runtime analysis only allows the analyst to see what the malware does in the test situation, not what it is fully capable of doing. The following sub-functions are considered to be part of the implementation of this function: Preparing an analysis environment (live/restricted/closed, emulated/simulated)

Preparing collectors, sensors and/or probes Collecting initial behavior data and metadata Probing the artefact at multiple times in various contexts Carry out a systems and/or network behavior analysis, both short-term and long-term Drawing conclusions by evaluating all results and data gathered, comparing the various results and researching available knowledge bases for existing technical results matching the findings | | purpose | Provide insight into the artefact’s operation. |

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Function: Comparative analysis

This function involves exploring an artefact’s relationship to other artefacts. This may identify similarities in code or modus operandi, targets, intent, and authors. Such similarities can be used to derive the scope of an attack (e.g., is there a larger target, has similar code been used before). Comparative analysis techniques can include exact match comparisons or code similarity comparisons. Comparative analysis provides a broader view of how the artefact or similar versions of it were used and changed over time, helping to understand the evaluation of malware or other malicious types of artefacts.

Internal MISP references

UUID 38014864-0c08-5bbd-8d28-3bde1727d50d which can be used as unique global reference for Function: Comparative analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Any commonalities or relationships to other artefacts are derived in order to identify trends or similarities that may provide additional insights or understanding of a digital artefact’s functionality, impact, and mitigation. The following sub-functions are considered to be part of the implementation of this function: Defining a baseline of characteristics and observed behaviors

Searching for the same or similar characteristics in available repositories/knowledge bases Updating available repositories/knowledge bases regarding newly observed or previously unknown symptoms, behaviors, and/or signatures which can be used to further categorize the researched artefact. | | purpose | Perform an analysis focused on identifying common functionality or intent, including family analysis of catalogued artefacts. |

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Function: Response plan establishment

Without fully understanding the business impact and requirements to mitigate and recover, no meaningful response will be provided. As there is a conflict of interest—tracking the attack to gain more intelligence vs. containing the attack to avoid further losses—it is necessary to take all interests into consideration and work out a response plan that is plausible to address the known facts and provide the desired outcome within the required timeframe. As with all plans, it must be considered that whenever new analysis results become available, the new findings need to be reviewed. Indeed, the response plan will usually need to be changed to provide continuous orientation and guidance. But without such plan—unless the response is handled by one small organizational group with little requirement of external interfaces or other entities—the activities might not be carried out effectively or efficiently due to a lack of coordination.

Internal MISP references

UUID 5b155f76-0772-5475-b622-8871d004d94a which can be used as unique global reference for Function: Response plan establishment in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome An agreed response plan that meets business requirements if aided by available resources and support, which will then be executed. Tracking and coordination by a CSIRT would be provided by the “Coordination” service. The following sub-functions are considered to be part of the implementation of this function: Determine the business impact of the information security incident

Determine the business requirements and timeframe for a successful recovery Define decision processes and criteria (if not already defined by policies) Identify the objects to be recovered: environments, systems, applications, systems, transversal functions, etc. Identify required support and actions by internal and external entities Determine a response plan that provides for a meaningful response within the desired business requirements and timeframe based on available resources and the technical scope of required actions | | purpose | Define and enforce a plan to restore the integrity of affected systems and return the affected data, systems, and networks to a non-degraded operational state, restoring the impacted services to full functionality without recreating the context of enabling the original security issue to be exploited again. |

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Function: Ad hoc measures and containment

The immediate challenge in case of an information security incident is to stop it from spreading. While systems are compromised or malware is active on end user systems, further data losses and more compromises occur. It is usually the main objective of attacks to reach out to specific data and systems, including attacks (including but not limited to lateral movements) to other organizations both inside and outside the organization suffering from the information security incident. Stopping or at least limiting the extent of any malicious activities or further losses requires short-term actions such as blocking or filtering traffic and removing access to specific services or systems, and can also result in the disconnection of critical systems. Denying further access to potentially critical evidence data will allow a full analysis of such evidence. Denying further access to other systems and networks will also limit the exposure from liability as a result of damage done to other organizations. Stopping immediate damage and limiting the extent of malicious activity through short-term tactical actions (for example, blocking or filtering traffic) can also involve regaining control of systems. As long as attackers or active malware have ready access to more systems or networks, no return to normal operation will be possible.

Internal MISP references

UUID 33646116-25db-59e4-b1a6-c40d96432797 which can be used as unique global reference for Function: Ad hoc measures and containment in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Control of systems and networks involved is regained. Access is denied for attackers and malware to data, systems, and networks in order to avoid more attacks and/or compromised systems and data. The following sub-functions might be part of the implementation of this function: Temporarily remove access for users/systems/services/networks

Temporarily disconnect systems or networks from networks or backbones Temporarily disable services Require users to change their passwords or crypto credentials Monitor for signs of intrusions and indicators of compromise Verify that all users/systems/services/networks are unaffected | | purpose | Implement measures that ensure an information security incident does not spread any further, i.e. remains confined to the currently affected system, users, and/or domains to ensure that no further losses (including leakage of documents, changes to databases or data, etc.) can occur. |

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Function: System restoration

Restore the integrity of affected systems and returning the affected data, systems, and networks to a non-degraded operational state, restoring the impacted services to full functionality. As business reality usually demands systems return to normal operation as soon as possible, there is a risk that not all means of unauthorized access have been removed successfully. Therefore, unless the analysis results are already available, even returned systems must be carefully monitored and managed. Especially if identified vulnerabilities and weaknesses cannot (yet) be eliminated, improved protection and detection mechanisms need to be applied to avoid the same or similar or types of information security incidents.

Internal MISP references

UUID c23fdfc5-660d-515b-80d9-8e3f6bfb31e4 which can be used as unique global reference for Function: System restoration in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Measures are applied to restore the systems and services to full functionality as well as capacity. Measures are applied to close any detected vulnerabilities or weakness that contributed to the original information security incident. Detection and reaction measures are improved as recommended by the analysis and response plan. The following sub-functions are considered to be part of the implementation of this function: Restore user/system data from trusted backup media

Restore configurations from trusted backup media or recreated content Enable disabled services and re-establish access for users/systems/networks Perform functional tests to validate the capacity and capability of systems/services/networks both on an infrastructure and application level | | purpose | Implement changes in the affected domain, infrastructure, or network necessary to fix and prevent this type of activity from reoccurring. |

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Function: Other information security entities support

A CSIRT may provide direct (onsite) assistance to help the constituents to recover from losses and to remove vulnerabilities. This might be a direct extension of offering analysis services on-site (see above). On the other hand, a CSIRT might choose to support the staff of the constituents responding to the information security incident with more detailed explanations, recommendations, etc.

Internal MISP references

UUID ad062821-b88e-54cc-ac56-14ed4d20aeb7 which can be used as unique global reference for Function: Other information security entities support in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Response of the constituents is improved and recovery is faster. By adding to the available body of knowledge the future effectiveness and efficiency of related activities may be strengthened. In addition, it helps to support those entities inside the constituency that are lacking detailed technical knowledge to carry out the necessary action to respond.
purpose Enable the constituents to perform the required management and technical activities in order to successfully mitigate an information security incident and recover from it.
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Function: Communication

A CSIRT must account for the most accurate audience as communications are crafted and released. In return, a CSIRT must also be equipped to receive incoming feedback, reports, comments, and questions from a variety of sources based on its own communication. The security policy and the information sharing policy may require information to be handled in a strict manner. The CSIRT must be able to share with stakeholders in a reliable, secure, and private manner, both externally and internally. Non-disclosure agreements must be set up as far in advance as possible and communication resources set up accordingly. As an extension, the concept of “information under embargo” can also be used. Hence, a retention policy must also be established to ensure that both the data used to craft the information and the information itself are properly handled, shared, and kept based on constraints—such as time—until these constraints become void or the information is publicly disclosed. Communication channels can take multiple forms based upon the needs of stakeholders and constituents. All information communicated must be tagged according to the information sharing policy. Traffic Light Protocol may be utilized.

Internal MISP references

UUID cb18913e-ed20-55c8-875b-3c9e522a6167 which can be used as unique global reference for Function: Communication in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome All communication channels are available according to the security requirements of all receiving and sending parties.

The following sub-functions are considered to be part of the implementation of this function: Provide internal communication channels Provide external communication channels | | purpose | Engage effectively with stakeholders and establish appropriate multiple communication channels providing the required confidentiality. |

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Function: Notification distribution

A security incident touches on many internal and potentially external entities and, possibly, systems, and networks. As CSIRTs are a central point for receiving reports of potential information security incidents, they also serve as a hub for notifying authorized points of contact about them. The notification usually will provide not only the appropriate technical details but also information about the expected response and a point of contact for any fellow-up.

Internal MISP references

UUID 661ad685-bc5e-5522-84a2-a93f22704f24 which can be used as unique global reference for Function: Notification distribution in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information about an information security incident is available to entities required to either take part in the response or to be informed about it.
purpose Alert entities impacted by the information security incident or those that can contribute to the response to it and provide those entities with the required information to understand their role of involvement and any expectations that might exist regarding their cooperation and support.
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Function: Relevant information distribution

As the response to an information security incident progresses, more analysis results and reports from potentially other security experts, CSIRTs, or victims become available. It may be helpful to pass some of the information and lessons learned on to the Knowledge Transfer Service Area (if supported) to improve training and technical documents as well as to help create appropriate awareness, especially if new attacks or incident trends are identified.

Internal MISP references

UUID c0d34fe0-118b-5b45-9f39-39ae30d6cfeb which can be used as unique global reference for Function: Relevant information distribution in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Available information is distributed to those either responsible for taking part in the response or requiring to be kept informed about the progress and current status.
purpose Keep communicating with the identified entities and provide a suitable flow of available information in order to enable those entities to benefit from available insights and lessons learned, to apply improved responses or take new ad-hoc measures.
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Function: Activities coordination

As many entities are potentially involved in responding to an information security incident, it is necessary to track the status of all communication and activities. This involves the actions requested by a CSIRT or requests for sharing of further information as well as requests for technical analysis of artefacts s or the sharing of indicators of compromise, information about other victims, etc. This primarily occurs when the CSIRT is reliant on expertise and resources outside of the direct control of the CSIRT to effectuate the actions necessary to mitigate an incident. But it also occurs inside larger organizations for which an internal CSIRT coordinates the mitigation and recovery activities. By offering bilateral or multilateral coordination, the CSIRT participates in the exchange of information to enable those resources with the ability to take action to do so or to assist others in the detection, protection, or remediation of ongoing activities from attackers and help to close the information security incident.

Internal MISP references

UUID 495754cd-2ffe-5e9c-aca3-8a88a773d416 which can be used as unique global reference for Function: Activities coordination in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Situational awareness is developed of the current status of all activities and status of the entities that take part in the response.
purpose Track the status of all communication and activities.
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Function: Reporting

Delivering concise and factual information about the current status of activities requested or carried out in response to an information security incident. Instead of waiting to be pulled for such information as part of an ongoing coordinated action as required for any successful response, timely reports are critical to enable effective coordination.

Internal MISP references

UUID 67b7b51d-9502-5363-837e-221602d71b43 which can be used as unique global reference for Function: Reporting in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Internal stakeholders are apprised of the scope of current activities, actions already completed, and pending ones. The assessed impact of delays, recommendations and requested actions is also communicated, making it possible to understand the overall impact in regard to the selected response strategy and developed plan.
purpose Ensure that all involved entities within a business have information about the status of current activities so that further decisions about the next steps to be taken are based on the best situational awareness available.
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Function: Media communication

Communicating with the media is unavailable in many cases. While CSIRTs usually try to avoid such contact, it is important to realize that the media can help to mitigate specific types of ongoing and large-scale attacks causing information security incidents. For this it is necessary to explain what is causing the information security incidents and explain the impact on users and/or organizations. In some cases, a CSIRT might choose to provide this information already in a manner suitable for release to the public, but this certainly requires specific skills inside the CSIRT not readily available in most. In any case, if a CSIRT communicates with the media, it must take great care to simplify the technical issues as much as possible and leave out all confidential information.

Internal MISP references

UUID eb400206-1fe8-5528-8a98-00391f140514 which can be used as unique global reference for Function: Media communication in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Factual information providing a clear summary of the ongoing information security incident is developed including steps to be taken by potential victims or outlining the chosen response strategy to recover from the information security incident.
purpose Engage with the (public) media to be able to provide accurate and easy-to-understand factual information about ongoing events to avoid the spread of rumors and misleading information.
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Function: Information distribution to constituents

As the response to a crisis progresses, information must be distributed and disseminated. As the CSIRT has established such resources for its own purposes, crisis management may see it as appropriate or necessary to use such resources.

Internal MISP references

UUID a90dd689-1625-5993-8737-15181e520683 which can be used as unique global reference for Function: Information distribution to constituents in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Available information is distributed to constituents, benefiting from established trust relationships that help to reassure recipients of the accurateness of the information disseminated.
purpose Provide established communication resources to help respond to the crisis.
Related clusters

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Function: Information security status reporting

The function involves delivering concise and factual information about the current status of cyber security inside the constituency. As a crisis might be used to start other attacks or as occurring attacks might be part of the overall activities leading this crisis, it is very important for the crisis management team to establish complete situational awareness. The CSIRT can provide such situational awareness for its services and constituents. This may either be requested or is expected by standard policies in a time of crisis. In any case, as crisis management is only successful based on the established information flow as it depends on coordinate resources to address the most critical aspects of the crisis, reporting must be timely and accurate. As ongoing information security incidents will require resources to handle them, a decision must be taken to either discontinue the response for the duration of the incident (and allocate the now available resources to other areas) or to carry on. Reasonable decisions can only be taken based on the best situational awareness available.

Internal MISP references

UUID a1915495-7312-5fbb-a9c5-ecc15c4dc45e which can be used as unique global reference for Function: Information security status reporting in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The crisis management team will be apprised of the scope of current activities, actions already completed, and pending ones. The assessed impact of delays, recommendations and requested actions are also communicated, allowing to understand the overall impact in regard to the selected strategy to address the current crisis.
purpose Ensure that the crisis management team has a complete overview of current information security incidents and known vulnerabilities to consider this as part of its overall priorities and strategies.
Related clusters

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Function: Strategic decisions communication

Informing other entities in a timely manner about the impact caused by the crisis on currently open information security incidents provides a clear understanding of what support can also be provided by the CSIRT during the duration of the crisis, and makes sure that entities understand what to expect. It also makes sure that other parties stop their support or interaction with the CSIRT as they might believe that the crisis is taking over. As the crisis management team may decide to postpone the response to an actual information security incident due to a crisis, such decisions need to be communicated to all entities currently informed and participating. This is to avoid misunderstandings and further issues that may also lead to a loss of trust in the CSIRT and/or host organization.

Internal MISP references

UUID 1ac12b60-af3e-58f0-8a45-61ea0a06f476 which can be used as unique global reference for Function: Strategic decisions communication in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information of the crisis impact on the CSIRT operation is distributed to constituents and other entities involved with responding to open information security incidents. The expectations of the CSIRT towards such entities are clearly described and ensure that the information needs of the CSIRT are clearly communicated.
purpose Inform other entities in a timely manner about the impact caused by the crisis on currently open information security incidents.
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Function: Incident response vulnerability discovery

During the course of analyzing a security incident, information may be discovered that indicates that a vulnerability was exploited by the attacker. An incident may have been enabled through exploitation of a known vulnerability that was previously unpatched or unmitigated; or it may be due to a new (zero-day) vulnerability. Some of this vulnerability information might be received as an output from one of the services of the Information Security Incident Management service area if a vulnerability was exploited as part of an incident. The information can then be passed on to the Vulnerability Triage function or the Vulnerability Analysis service, as appropriate.

Internal MISP references

UUID 776f8c85-cd4e-5c93-b57e-fae183d54868 which can be used as unique global reference for Function: Incident response vulnerability discovery in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information about a vulnerability that is suspected to have been exploited as part of a security incident is passed on to the Vulnerability Management service area.
purpose Identify a vulnerability that was exploited as part of a security incident.
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Function: Public source vulnerability discovery

A CSIRT may initially learn about a new vulnerability from various public sources that announce such information. The sources can include vendor announcements, security websites, mailing lists, vulnerability databases, security conferences, social media, etc. This function may also learn of new vulnerabilities through other third-party sources that may not be completely open to the public, such as through paid subscriptions or premium services where information is shared with only a limited group. Staff may be assigned the responsibility to perform this function and collect information to organize it for further review and sharing. Similar vulnerability information might also be received from the services of the Situational Awareness service area.

Internal MISP references

UUID 9ff2dcf3-7b42-5114-9fb9-0d9cd7037845 which can be used as unique global reference for Function: Public source vulnerability discovery in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome New vulnerabilities are identified that have been disclosed through public or other external sources.
purpose Learn about a new vulnerability from reading public sources or other third-party sources.
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Function: Vulnerability research

This function includes the discovery of new vulnerabilities as a result of specific CSIRT activities, such as the testing of systems or software using fuzz testing (fuzzing), or through the reverse engineering of malware. This function may also receive input from the service(s) of the Information Security Incident Management service area or the Situational Awareness service area that would initiate this function to look for suspected vulnerabilities. The discovery of a new vulnerability as a result of this vulnerability research function may become input to the Incident Response service, Vulnerability Detection function (see sub-functions for Vulnerability Scanning and Vulnerability Penetration Testing).

Internal MISP references

UUID d4914b89-870a-5045-a1c9-13e9fc9fd2e0 which can be used as unique global reference for Function: Vulnerability research in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome New vulnerabilities are identified through research.
purpose Discover or search for new vulnerabilities as a result of deliberate activities or research.
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Function: Vulnerability report receipt

Effective intake of vulnerability reports requires mechanisms and processes to receive the reports from constituents, stakeholders, and third parties (finders, researchers, vendors, PSIRTs, other CSIRTs or vulnerability coordinators, etc.). Vulnerability information may include affected devices, conditions necessary to exploit the vulnerability, impact (e.g., privilege escalation, data access, etc.), as well as actions taken to resolve the vulnerability, remediation and/or mitigation steps, and resolution. Occasionally, vulnerability information may be received jointly as part of the input to other services, most notably the Information Security Incident Report Intake (e.g., if a vulnerability is reported to be exploited as part of an incident report).

Internal MISP references

UUID 951ffc54-483f-5484-8ce4-53dd30534e6a which can be used as unique global reference for Function: Vulnerability report receipt in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Vulnerability reports from constituents or third parties are appropriately handled, including the initiation of documenting or tracking the reports. The following sub-functions are considered to be part of this function: Monitor communications channels regularly and check whether the advertised means of contacting the CSIRT are operational and reports can be submitted.

Report initial acknowledgement to the submitter of the vulnerability report, request additional information if needed, and set expectations with the reporter. | | purpose | Accept or receive information about a vulnerability, as reported from constituents or third parties. |

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Function: Vulnerability report triage and processing

Vulnerability Reports are reviewed and triaged to obtain an initial understanding of the vulnerability in question and determine what to do next (e.g., process the vulnerability for further analysis, seek additional information from the reporter or other sources, decide that the vulnerability needs no further action). Depending on the amount of detail and quality of the information provided in the vulnerability report, it may or not be obvious whether a new vulnerability exists. Unless there is a reason to decline a vulnerability report, the report should be passed on to the Vulnerability Analysis service for further review, analysis, and handling. If the CSIRT does not provide a Vulnerability Analysis service, then the report should be securely forwarded to an external group for handling, such as the affected vendor(s), PSIRT(s), or a vulnerability coordinator.

Internal MISP references

UUID bbf8cea3-869a-56e5-a5cc-a5e0a35f76d5 which can be used as unique global reference for Function: Vulnerability report triage and processing in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Available information is identified to determine what to do next. The following sub-functions are considered to be part of the implementation of this service: Process reports and submitted data including artefacts or materials in isolation to protect the integrity of the working environment and avoid successful attacks on the CSIRT by such means.

Update acknowledgement of reports by providing some feedback on further steps based on categorization or prioritization results available. Merge new information about a vulnerability already being handled with the available data to allow consistent analysis and processing. | | purpose | Initially review, categorize, prioritize, and process a vulnerability report. |

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Function: Vulnerability triage (validation and categorization)

The Vulnerability Analysis service begins with a review of the available information to categorize, prioritize, and assess whether a vulnerability has some impact on the involved systems and is relevant to the CSIRT’s mandate. Some of this may have been documented during the Vulnerability Report Triage and Processing function (of the Vulnerability Report Intake service) if the vulnerability was reported to the CSIRT by a constituent or third party. If prior triage has not already been completed, the vulnerability may be assigned to a subject matter expert who can provide technical confirmation that it has some impact on the involved systems and is relevant to the CSIRT’s mandate (i.e., the potential security impact on networks or systems that can result in damage to the confidentiality, availability, or integrity of information assets in an area of the CSIRT according to its mandate).

Internal MISP references

UUID 5abf9c46-780f-5f4a-8e53-e3f7db6afd5a which can be used as unique global reference for Function: Vulnerability triage (validation and categorization) in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The information record of a vulnerability is categorized, prioritized, and updated.
purpose Categorize, prioritize, and perform an initial assessment of a vulnerability.
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Function: Vulnerability root cause analysis

The goal of this analysis is to identify the root cause of the vulnerability, identifying the circumstances that allow a vulnerability to exist, and in which circumstances an attacker can consequently exploit the vulnerability. This analysis may also attempt to understand the weakness(es) leveraged to instigate an incident and the adversarial tradecraft utilized to leverage that weakness. Depending on the nature of the vulnerability, it may be difficult for a CSIRT to perform this function thoroughly. In some cases, this function may have already been performed by the finder or reporter of the vulnerability. In many situations, this function may best be conducted by the product vendor or developer of the affected software or system or their respective PSIRT. It is also possible that a vulnerability is present in more than one product, in which case multiple analyses may be needed of the affected software or systems, requiring coordination with multiple vendors, PSIRTs, or stakeholders.

Internal MISP references

UUID 7999a479-b614-5c8f-835c-05f83ccca337 which can be used as unique global reference for Function: Vulnerability root cause analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Understanding of the vulnerability and the way in which malicious actors will be able to use this vulnerability is used to determine remediation or mitigation methods to minimize the risk of exposure or exploitation.
purpose Understand the design or implementation flaw that causes or exposes the vulnerability to exist.
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Function: Vulnerability remediation development

This function will ideally identify a remediation or a fix for a vulnerability. If a vendor patch or fix is not available in a timely manner, a temporary solution or workaround, called a mitigation, may be recommended, such as disabling the affected software or making configuration changes, to minimize the potential negative effects of the vulnerability. Note that the actual application or deployment of a remediation (patch) or mitigation (workaround) is a function of a separate service, called Vulnerability Response in this framework. As part of the Vulnerability Analysis service and Remediation Development, this function may optionally include other sub-functions or activities, such as validating the changing of a procedure or design, reviewing remediation by a third party, or identifying any new vulnerabilities introduced in the remediation steps. Vulnerabilities that are not remediated or mitigated should be documented as acceptable risks. This function will often receive information or input from the affected product’s vendor(s), sometimes as part of the initial report or announcement handled by other services or functions.

Internal MISP references

UUID 3282999a-09d1-5d99-9d23-4773611775be which can be used as unique global reference for Function: Vulnerability remediation development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A plan is established to change (patch) the software code, implement a workaround, or to improve processes, infrastructures, and/or designs to close the specific attack vector and to prevent the vulnerability from being exploited.

The following sub-functions are considered to be part of this function: Vulnerability remediation/patch development Vulnerability mitigation development This function is typically performed by other entities (e.g., product vendors, PSIRTs). | | purpose | Develop the steps necessary to fix (remediate) the underlying vulnerability or mitigate (reduce) the effects of the vulnerability from being exploited. |

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Function: Vulnerability notification/reporting

The handling of most vulnerabilities involves notifying, working with, and coordinating the exchange of relevant information with multiple parties including the affected vendors, developers, PSIRTs, or other trusted experts (e.g., researchers, CSIRTs, vulnerability coordinators) who can work together to analyze and fix the vulnerability.

Internal MISP references

UUID 109f1de0-3697-57de-9a27-0786bf3f4c0a which can be used as unique global reference for Function: Vulnerability notification/reporting in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Vendors (or other CVD participants) are informed about a vulnerability and can act to develop a remediation or mitigation solution.
purpose Initial share or report new vulnerability information with others who are to be involved in the CVD process.
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Function: Vulnerability stakeholder coordination

Coordinate the exchange of information among the finders/researchers, vendors, PSIRTS, and any other participants in the coordinate vulnerability disclosure (CVD) efforts to analyze and fix the vulnerability and prepare for the disclosure of the vulnerability. This coordination should also include agreement by participants on the timing and synchronization of the disclosure.

Internal MISP references

UUID 4fb4bb5b-9da7-5b77-8b21-536442585547 which can be used as unique global reference for Function: Vulnerability stakeholder coordination in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Vulnerability information is more effectively, timely, and responsibly shared among participants who can develop or announce a remediation/mitigation solution. The following sub-functions are considered to be part of this function: Vulnerability publication development
purpose Conduct follow-on coordination and sharing of information among the various stakeholders and participants involved in coordinated vulnerability disclosure (CVD) efforts.
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Function: Vulnerability disclosure policy and infrastructure maintenance

CSIRTs that handle vulnerability reports should define their vulnerability disclosure policy and make that policy available to its constituents, stakeholders, and CVD participants, preferably by publishing it on the CSIRT’s website. The vulnerability disclosure policy will provide transparency to stakeholders and help to promote appropriate disclosure policies. Policies can range from no disclosure, where no vulnerability information is disclosed, to limited disclosure, where only some information is made available, to full disclosure, where all information is disclosed, which may include proof-of-concept exploits. The disclosure policy should include factors such as the scope of the policy, references to any reporting mechanisms and guidelines, and expected timeframes and mechanisms for the disclosure of the vulnerability.

Internal MISP references

UUID 3699e27e-0ff9-5fb0-ba84-90e94406f774 which can be used as unique global reference for Function: Vulnerability disclosure policy and infrastructure maintenance in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Trust, collaboration, and control of the disclosure is increased and relationships and coordination with CVD participants is improved.
purpose Develop and maintain a policy that provides a framework and sets expectations for how a CSIRT handles and discloses vulnerabilities and the mechanism(s) used to disclose the vulnerability.
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Function: Vulnerability announcement/communication/dissemination

Disclose vulnerability information to defined constituents. The disclosure can be made through any or all of the mechanisms identified in the vulnerability disclosure policy. Dissemination mechanisms can vary depending on the needs or expectations of the target audience. The communication can be in the form of an announcement or security advisory distributed via email or text messaging, a publication posted to a website or social media channel, or other communication forms and channels as appropriate. Content to be included in the disclosure should follow a defined format, which typically can include information such as an overview or description, a unique vulnerability identifier, impact, severity, or CVSS score, resolution (remediation or mitigation), and supporting references or materials.

Internal MISP references

UUID 6e847ac3-774a-5654-b09f-4a6ebcb91e47 which can be used as unique global reference for Function: Vulnerability announcement/communication/dissemination in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The vulnerability is prevented, detected, and remediated/mitigated by providing timely, high-quality, effective information to constituents (or public).
purpose Provide information to constituents (or the public) about a new vulnerability, so that they can detect, remediate or mitigate, and prevent future exploitation of the vulnerability.
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Function: Post-vulnerability disclosure feedback

Following the disclosure of a new vulnerability, CSIRTs can expect to receive follow-on communications in the form of questions from some constituents about a vulnerability document. The questions may indicate a need for clarification, revision, or amendment of the vulnerability disclosure mechanism, if warranted. Information from constituents may simply be an acknowledgement or receipt of the vulnerability document, or the constituent may report an issue or difficulty in deploying the suggested remediation/mitigation. If the vulnerability was determined to have been already exploited, constituents may be reporting newly discovered incidents as a result of the vulnerability disclosure. Such reports should feed into the functions of the CSIRT’s Incident Reporting service.

Internal MISP references

UUID 2228959a-1fc7-54a1-879c-fb17d02947a7 which can be used as unique global reference for Function: Post-vulnerability disclosure feedback in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Any questions or requests for assistance are responded to in a timely manner following a vulnerability disclosure.
purpose Receive and respond to questions or reports from constituents about a vulnerability disclosure or document.
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Function: Vulnerability detection / scanning

The goal of this function is to detect any previously unpatched or unmitigated vulnerabilities before they are exploited or impact the network or devices. This function may be initiated in response to an announcement about a new vulnerability, or it may be achieved as part of a periodically scheduled scan for known vulnerabilities. In order to provide vulnerability detection effectively, it is useful to have a systems inventory. Having such an inventory that can be queried for software version information can enable an organization to quickly assess the likely prevalence of a newly reported vulnerability in its infrastructure.

Internal MISP references

UUID eab009bc-d429-503f-bdfb-61a067bbee62 which can be used as unique global reference for Function: Vulnerability detection / scanning in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Exposure to the threat of a vulnerability being exploited is prevented or reduced. The following sub-functions are considered to be part of this function: Vulnerability remediation (patch management)

Vulnerability mitigation This function is typically performed by others (e.g., IT, SOC, system owners), not the CSIRT. | | purpose | Actively engage in searching for the presence of known vulnerabilities in deployed systems. |

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Function: Vulnerability remediation

Vulnerability remediation is intended to resolve or eliminate a vulnerability. For software vulnerabilities, this typically occurs through the deployment and installation of vendor-provided solutions in the form of software updates or patches. When approved patches are unavailable or cannot be deployed, an alternative mitigation or workaround may be applied as a countermeasure to prevent exploitation of the vulnerability. This function often follows a positive identification of a vulnerability as the result of the Vulnerability Detection/Scanning/Hunting function.

Internal MISP references

UUID 06f12023-6c0c-5997-9983-42d9c6473b1b which can be used as unique global reference for Function: Vulnerability remediation in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Exposure to the threat of a vulnerability being exploited is prevented or reduced. The following sub-functions are considered to be part of this function: Vulnerability remediation (patch management)

Vulnerability mitigation This function is typically performed by others (e.g., IT, SOC, system owners), not the CSIRT. | | purpose | Remediate or mitigate vulnerabilities to prevent them from being exploited, typically through the timely application of vendor-provided patches or other solutions. |

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Function: Policy aggregation, distillation, and guidance

The collection, aggregation, and distillation of policy establishes the basis of acceptable normal activity. The end result is a context that establishes how the constituency and its infrastructure is supposed to be operating under acceptable conditions. For organizational CSIRTs, context includes understanding the organizations acceptable policies, plans, normal operating conditions, accepted risks, and tradeoffs. Understanding and context establish the basis against which observations can be evaluated.

Internal MISP references

UUID 0f6fbbcc-1bfc-5a32-94fc-ce5f46019005 which can be used as unique global reference for Function: Policy aggregation, distillation, and guidance in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The acceptable observations that are taking place in the constituency are understood. This understanding is focused upon changes or impacts to infrastructure and assets.
purpose Establish the context with which the constituency and its assets should comply to know what should be occurring on the infrastructure.
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Function: Asset mapping to functions, roles, actions, and key risks

CSIRT teams need to understand the current cyber security state of a constituency, and have a good understanding of what is acceptable security. They may need to know: Legitimate users of internal and public-facing systems and devices Authorized devices and what they are used for Approved processes and applications, where they are allowed, and how they serve the constituency This information helps establish prioritization of assets that are potentially at risk, which can provide context for incident management activities. The more precise the information available to CSIRT team, the easier it will be to infer security issues and do something about them. Precise information may mean the CSIRT having access to established security policies, current access controls, up-to-date hardware and software inventories, and detailed network diagrams.

Internal MISP references

UUID 7094091e-8c9f-539c-a943-78139840bf22 which can be used as unique global reference for Function: Asset mapping to functions, roles, actions, and key risks in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The following lists result from this function: A list of key functions and the assets that support them; some assets may support multiple functions

A list of the roles which perform each function and their equivalent digital role on the asset A list of generally permissible actions by each role A list of the key risks facing the assets and the functions. These lists will evolve based upon situational changes. | | purpose | Provide knowledge of existing assets, ownership, baselines and expected activity supports analysis functions that identify abnormal situational observations. |

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Function: Collection

Information and data collection activities extend beyond feeds providing automated information. Collection includes identifying useful sources such as information-relevant external activities including news from other constituencies, media sources, and other CSIRTs or security organizations, internal activities (e.g., organizational changes), technology developments, external events, political events, attack trends, defensive trends, conferences, available training, and more. The data collection function supports other services such as Security Event Management, Incident Management, and Knowledge Transfer. It also supports functions and activities within these services such as analysis, prediction, response, and risk mitigation. Newly collected information may reveal that an attack on a constituent is more likely than before. External events may expose information that identifies new risks to assets for a period of time or require heightened detection activities. Overall the information helps provide actionable information to aid in decision making and incident handling.

Internal MISP references

UUID 08183021-1832-52b3-88ff-f6d02497a362 which can be used as unique global reference for Function: Collection in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Data and datasets are collected and produced to provide an operational or environmental context that can be used by other services and functions, including analysis, to create a situational picture for the constituency, identify alerts, or plan for mitigating increased areas of risk to assets and supporting infrastructures.
purpose Collect of information to support the Analysis and Interpretation service and/or other CSIRT services.
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Function: Data processing and preparation

Data processing and preparation includes transformation, processing, normalization, and validation of a set of data. Sources of cybersecurity data need to be validated for accuracy often due to a high number of false positives. The relevant data also typically comes in different formats, and new data needs to be combined with historical data before a complete analysis can be performed. Some types of data (such as news articles) may need to be analyzed or processed as part of the preparation process. One example would be extracting relevant security information from a news article (e.g., names, dates, places, technical information, weaknesses, system names) and comparing it with internal data for potential impacts. Some analysis methods require data to be stored in the same format, or for files to have the same number of records. There are multiple processing steps that may be involved to prepare the data. Data augmentation (also called enrichment) is performed by including other available information related to a given piece of data from other internal and external sources. For example, teams may collect information related to internet protocol addresses (IP addresses) such as autonomous system identifiers, country codes, or geo-location data. For internal asset information, teams may enrich their asset inventory data with the name of the asset owner, their role, their permissions on other assets, their physical working location over time, and more.

Internal MISP references

UUID 0e21609b-98b9-5f58-9be2-b7e627353c51 which can be used as unique global reference for Function: Data processing and preparation in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Data is available and ready to be used by other services or functions.
purpose Establish a reliable, consistent, and current set of data that can support CSIRT activities and the requirements of the analysis service.
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Function: Projection and inference

The process of inferring the current state of a situation and making predictions about the possible likely near-term pictures based on the status and dynamics of the collected data. Sometimes the data may quickly show a security issue.

Internal MISP references

UUID 6e5f9ddc-2790-5a94-bf97-c42b02c13dd7 which can be used as unique global reference for Function: Projection and inference in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The situational picture is updated along with knowledge about when a situational picture will change and how it might change.
purpose Analyze the information collected during data acquisition with the intent of identifying current or predicting future situational pictures.
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Function: Event detection (through alerting and/or hunting)

The systematic and often directed searching for anomaly activity inside and outside of network boundaries based upon external and internal information and trends. To assist the constituency with analyzing its data from sensors and other sources to draw conclusions about its environment and situation. For example, if an anti-virus sensor sends an alert of a suspicious file, the team may analyze the system configuration, the sensor configuration, the file that was alerted, the user activity at the time, and more, to draw a conclusion about the severity of the observation. This function may receive significant input from the Security Event Management service area. The observations from sensors that are used to detect events may be shared among multiple services. CSIRT teams also need to determine the current situational picture based upon specific pieces of information about threats. This activity may sometimes be called “threat hunting.” Typically, threat hunting involves either preparing the environment to detect specific threat activity, or searching for specific threat activity that may already be present.

Internal MISP references

UUID 724ef355-21f4-5a11-92f5-c5ac725f6820 which can be used as unique global reference for Function: Event detection (through alerting and/or hunting) in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A situational picture is updated based upon the detection of events in the constituency.
purpose Determine and confirm the details of the current situational picture for the constituency.
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Function: Information security incident management decision support

Performing analysis of specific evidence assists in identifying insights to support incident resolution. Sometimes, CSIRTs may focus their situational analysis to support a specific desired outcome such as incident resolution. Certain responses to an incident may affect a situational picture differently, and responders may ask for analysis (e.g., impact, cost, risk of failure) of choices. The decision-making needs of the constituency may change as their situational picture evolves, and the CSIRT team may initiate new analysis processes to assist them. This activity is related to the Incident Management Service Area. Incident Management functions are supported by Situational Awareness and the situational picture may change based upon Incident Management activities.

Internal MISP references

UUID 7b9ff2e5-e1f7-5421-985e-0b4024fd0bcc which can be used as unique global reference for Function: Information security incident management decision support in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Situational awareness is enhanced for incident management functions based upon new observations. Updated situational picture based upon incident management activities.
purpose Identify new insights during incidents that may help limit damage, mitigate future risk, or identify a newly created weakness.
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Function: Situational impact

This function identifies the impact a projection or inference may have upon a current or near-term future situation. An impact may include raising or lowering certain risks such as data loss, system downtime, or effects on data confidentiality/availability/integrity.

Internal MISP references

UUID 1aefb16b-05a5-5183-9a98-a5c5536a2846 which can be used as unique global reference for Function: Situational impact in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome An analysis is produced of the likely possible impact that an inference or projection may have upon a situation.
purpose Determine the expected potential impact of a given observation or possible observation to a situational picture.
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Function: Internal and external communication

Once the results of Analyze and Interpret are complete, they can be used to improve decision-making via both internal and external communication processes. Specific pieces of information are distributed based upon who needs to know them. Communication includes the method of delivery and the content that is being delivered. A CSIRT team might communicate new information and how it will change the situational picture. An example of this would be reporting the expected change a new malicious technique it has observed during an incident would have upon a constituent member. It may also include trend information such as the most useful sources of enrichment data and steps in which constituents can use it to improve their own situational awareness.

Internal MISP references

UUID df014610-1a6e-5d81-b183-0e6a4af4aa5d which can be used as unique global reference for Function: Internal and external communication in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Constituents are better informed and are prepared to take actions or make decisions that will improve their security or situation.
purpose Inform constituents (and others) of the current situational picture and how it may be changing.
Related clusters

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Function: Reporting and recommendations

Reports and recommendations should clearly indicate the choices and actions faced by constituents, and include analysis of the expected consequences of each choice or action. Communication of findings should include a list of evidence supporting the analysis and the recommendation (if a recommendation is made). The methods used to create the findings should be clearly explained to the audience so they can also judge the claims presented. The CSIRT team may create reports on a single event, a series of events, trends, patterns, possible events, or more to support the needs for their constituency to understand a situational picture.

Internal MISP references

UUID a3a2e61d-3586-5dac-950b-45180d57a060 which can be used as unique global reference for Function: Reporting and recommendations in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The capability to provide accurate, timely, and complete reports on the situational picture, the evidence that supports the conclusions, and/or recommendations on possible courses of action and their potential effects to the constituency is improved.
purpose Create results, artefacts, or findings that communicate critical information discovered or created during analysis to audiences in a manner and format that they will understand.
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Function: Implementation

In some instances, a CSIRT team may also perform the recommended adjustments to parts of the security infrastructure, for example changing the firewall rules on a particular honey pot based upon situational analysis.

Internal MISP references

UUID 400175ae-104f-57bc-ae0a-b2bf0b7eabd5 which can be used as unique global reference for Function: Implementation in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A course of action is performed or a change to the infrastructure is implemented by constituents based upon received communications containing analysis, projections, and/or recommendations.
purpose Adapt the constituent environment based on communications to be more prepared for or react to changes in the situational picture.
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Function: Dissemination / integration / information sharing

This function may include the following sub-functions: using the results of the analysis service in internal and external planning and decision-making processes identifying the right targets to receive the information making the analysis results available ensuring the delivery is successful tracking and reporting on the sharing of information sending relevant information to the Knowledge Transfer service for further use and dissemination

Internal MISP references

UUID 03b4f249-1dba-5257-a39c-d85720be4657 which can be used as unique global reference for Function: Dissemination / integration / information sharing in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Situational Awareness Analysis outputs are used as inputs (both internally and among constituents) into in key decision processes e.g., threat hunting, incident analysis, resolution. Outputs are disseminated as part of handling or detecting incidents. Information and data coming from Situational Awareness can also become Best Practices, Reports, Training and Awareness Material through the Knowledge Transfer service area.
purpose Assemble, normalize, and prepare information and then share it with constituents and others outside the constituency.
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Function: Management of information sharing

This function may include the following sub-functions: providing information to other groups. formatting information for transfer. tracking transfer process and its outcome.

Internal MISP references

UUID 320fe47b-f419-5f15-abfa-98dd8f98a397 which can be used as unique global reference for Function: Management of information sharing in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Assurance is provided that the right information is being shared, and that once shared, it is received by partners, constituents, and other community members. Reports are provided on sharing activity.
purpose Ensure transfer of information is successful and useable.
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Function: Feedback

This function involves providing and receiving feedback on information provided, received, and used by the constituency, other service providers or other stakeholders. Was the information received accurate, applicable, timely, strategic, new/novel, etc.? Was it helpful in resolving an investigation? Did it lead to a new insight? This may mean providing information also to other CSIRT (as an external source) on the usefulness of or changes to signatures, honeypot findings, IOCs, warnings, threat information, mitigations, etc. This activity may also be performed by the Knowledge Transfer service area. If so, the results should be communicated back to the Situational Awareness service area.

Internal MISP references

UUID 36be4fe3-7c44-5934-8457-9949eb8dfcd3 which can be used as unique global reference for Function: Feedback in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Observations and feedback is provided to internal and external sources in order to improve the accuracy, timeliness, quality, and usefulness of information received.
purpose Improve the quality, timeliness, accuracy, and relevance of the data being received from internal and external sources.
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Function: Research and information aggregation

This function involves researching and aggregating information relevant for building awareness materials and reports, including from outcomes of other services/functions, especially from the Security Event Management, Incident Management, and Situational Awareness service areas.

Internal MISP references

UUID 23a450ef-d219-5ff0-b9b4-228bc883254c which can be used as unique global reference for Function: Research and information aggregation in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information about relevant trends, ongoing incidents, and best practices, is aggregated and can be used to develop reports and awareness materials for varied audiences.
purpose Aggregate, collate, and prioritize information that can be disseminated to the constituency for the improvement of the security posture and prevention and mitigation of risks.
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Function: Reports and awareness materials development

This function involves developing materials for diverse audiences (technical staff, management, end users, etc.) and in various formats, such as presentations, short videos, cartoons, booklets, technical analysis, trend reports, and annual reports.

Internal MISP references

UUID fa81e0ba-5c23-55c1-80af-83ad70db539c which can be used as unique global reference for Function: Reports and awareness materials development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome CSIRT reports and awareness materials of adequate quality are developed to meet the needs of the constituency utilizing varied and effective delivery techniques and platforms.
purpose Use the information aggregated and researched as being relevant to produce materials in different media with the goal of reaching different audiences or delivering specific content in the best way possible.
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Function: Information dissemination

The function involves implementing a process of information dissemination that can help the CSIRT to best deliver its reports and awareness materials to its constituency based on the characteristics of different audiences and content.

Internal MISP references

UUID 1f390acc-5b6e-5dfd-a76d-d771e8ca2f36 which can be used as unique global reference for Function: Information dissemination in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Information dissemination framework is implemented to enables the CSIRT’s constituency to have access to timely and relevant information through different methods, including podcasts, blog posts, social media posts and videos, press releases, advertisements, campaigns, public reports, etc.
purpose Disseminate security-related information to improve awareness and implementation of security practices.
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Function: Outreach

This function involves building partnerships, promoting cooperation, and engaging key stakeholders, internal or external to the constituency, with the goal of: disseminating awareness and best practices; helping the constituency and external stakeholders understand the services and benefits a CSIRT can provide; helping the CSIRT to better understand constituents’ needs; and enabling the realization of CSIRT’s mission. This may involve ensuring interoperability or fostering collaboration between or across organizations.

Internal MISP references

UUID 113ba1d6-e172-5282-8c83-b8c505510ea4 which can be used as unique global reference for Function: Outreach in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Active and consistent outreach activities are performed that may include, but are not limited to, meeting with key stakeholders, participating in sector meetings, presenting at conferences, and organizing conferences.
purpose Develop and maintain relationships with experts or organizations that may help or be part of the execution of the mission of the CSIRT.
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Function: Knowledge, skill, and ability requirements gathering

The function involves collecting knowledge, skill, and ability (KSA) needs and the competence of a constituency in regard to determining what training and education should be provided.

Internal MISP references

UUID 2892afcd-adab-5306-8cbd-90e807973385 which can be used as unique global reference for Function: Knowledge, skill, and ability requirements gathering in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Constituency KSA needs are characterized and documented to be used as basis for developing relevant education and training materials.
purpose Properly assess, identify, and document what the constituency needs are in terms of requisite KSAs, to develop appropriate training and education materials and improve its skill level.
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Function: Educational and training materials development

This function involves building or acquiring content of educational and training materials such as presentations, lectures, demonstrations, simulations, videos, books, booklets, etc.

Internal MISP references

UUID cf478ca0-f677-5b9b-9998-b490c823ccce which can be used as unique global reference for Function: Educational and training materials development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome CSIRT training and education materials utilizing varied and effective presentation techniques and platforms are developed that are of appropriate quality and that meet the needs of the constituency.
purpose Develop, using the constituency’s KSA needs as a basis, educational, instructional, and training material that is appropriate to the delivery methods identified as the best to reach different audiences or deliver specific content.
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Function: Content delivery

This function involves the transfer of knowledge and content to “students.” This can occur via various methods, such as computer-based/online training (CBT/WBT), instructor-led, virtual, conferences, presentations, labs, capture the flag (CTF) competitions, books, online videos, etc.

Internal MISP references

UUID 470bc89e-0dc2-53c9-99cf-6c420eaaa78f which can be used as unique global reference for Function: Content delivery in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A content delivery framework has been designed to help the constituency learn technical and soft skills and processes, using all alternative approaches, including books, booklets, online videos, presentations, hands-on labs, CTFs, CBT/WBT, in-person training, etc. This results in constituency members who understand the content delivered.
purpose Develop a formal process for content delivery that can help the CSIRT to best deliver the content to its constituency, based on the characteristics of different audiences and content.
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Function: Mentoring

A Mentoring program can help provide a formal as well as informal mechanism for the mentor to share with the mentee about education and skill development, insights, and life and career experiences outside of the official reporting relationship and structure of the team. This can involve on-site visits, rotation (exchange), shadowing, and discussing rationale for specific decisions and actions.

Internal MISP references

UUID 17770bf4-d76d-5fb6-80a8-9382e6fe64a8 which can be used as unique global reference for Function: Mentoring in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Retention, loyalty, confidence, and overall ability to make sound decisions has been increased in the CSIRT team. Constituents have improved skill levels and a better relationship with its CSIRT. Improved capacity and capability of the constituency and the CSIRT team members, including the development of trusted relationships.
purpose Develop a program for CSIRT staff, constituency members, or external trusted partners to learn from experienced staff through an established relationship.
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Function: CSIRT staff professional development

Once the appropriate skills have been identified, professional development is used by a CSIRT to promote a continuous process of securing new knowledge, skills, and abilities that relate to the security profession, unique job responsibilities, and the overall Team environment. This can include attending conferences, advanced training, and cross-training activities, among others.

Internal MISP references

UUID 2d1ae674-4a3c-5a68-8339-955d39a0dd0a which can be used as unique global reference for Function: CSIRT staff professional development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Developed and trained staff are available with the requisite technical and soft skills and process understanding, and who are up to date based on the job roles and needs. CSIRT members are ready to address the daily operational challenges, supporting both the team and its customers.
purpose Help staff members successfully and appropriately plan and develop their careers.
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Function: Requirements analysis

Determine the learning objectives and scope of the exercise. Define the specific services, capabilities, and topics to be covered by the exercise. Ensure exercise includes activities and topics that relate to required or desired skills needed by the participants, as well as the processes that should be tested.

Internal MISP references

UUID 35fcac47-9aed-5ba2-9662-2824c49bf400 which can be used as unique global reference for Function: Requirements analysis in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A description of the purpose of the exercise is determined, along with an outline of the learning objectives to be met.
purpose Ensure an effective outcome of the exercise by concentrating on specific issues for the given scope and focus of the exercise.
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Function: Format and environment development

Define the format and platform needed to meet the objectives and deliver the expected outcomes of the exercise.

Internal MISP references

UUID 51ea374c-e93a-5d20-b0f0-a04770ca0505 which can be used as unique global reference for Function: Format and environment development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The type of exercise (table top, hands-on, simulation, etc.) is identified, as well as the internal and external resources needed to conduct the exercise.
purpose Specify and determine the internal and external resources and infrastructure needed to conduct the exercise.
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Function: Scenario development

Development of exercise scenarios in support of stakeholder objectives. Deliverables also include instructions and guidance to the participants and exercise managers; these instructions include recommended actions for the participants detailing some/all scenario steps.

Internal MISP references

UUID 8ca29e0d-5103-511d-81bc-b09f6a38327b which can be used as unique global reference for Function: Scenario development in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A main scenario with variants and various types of formalized injects is developed, along with tasks and role allocation to the exercise management team.
purpose Provide an opportunity for the target audience to improve the efficiency and effectiveness of its services and functions, and its skills, knowledge, and abilities, through the handling of simulated cybersecurity events/incidents, including communications aspects.
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Function: Exercises execution

The function involves performing readiness testing of constituent “students” to test their ability to apply training and perform job or task functions. Can be in the form of real or virtual environments, simulations, field tests, table tops, mock scenarios, or a combination, with injects being provided in a structured manner. This will also help determine the level at which the team is operating, as well as if and where it has room for improvement.

Internal MISP references

UUID 72e0a7ef-76b6-5d3a-b500-7d59782dd35d which can be used as unique global reference for Function: Exercises execution in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome A CSIRT has assessed its preparedness and readiness, ensuring the KSAs, key processes, and execution all work successfully together, or must be adapted/improved.
purpose Conduct drills/exercises allowing a CSIRT team to increase its confidence in the validity of an organization’s CSIRT plan and its ability for execution.
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Function: Exercise outcome review

Develop an after-action report which includes lessons learned or findings/best practices from the exercise, and provide an assessment to the stakeholders/management.

Internal MISP references

UUID fe9a6ab7-7350-5189-bfba-d06ebe090bba which can be used as unique global reference for Function: Exercise outcome review in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Deliverables are created highlighting the success of the exercise, areas for improvement, general findings, and recommended actions to take in order to improve: the organization incident management capabilities, the CSIRT’s team processes, and the capabilities of individual constituents and of the stakeholder community as a whole, including communications capabilities and procedures.
purpose Perform a formal and objective analysis of the exercise, based on factual observations.
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Function: Risk management support

Support to activities related to assessing risk or compliance. This may include conducting an actual assessment or providing support to evaluate the results of an assessment.

Internal MISP references

UUID 6af40391-f850-5420-917a-966b8bf58ef5 which can be used as unique global reference for Function: Risk management support in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The constituency is able to identify risks and threats and select relevant risk management options, including appropriate and effective incident management strategies, security controls, or threat mitigations.
purpose Improve the identification of opportunities and threats, improve controls, improve loss prevention and incident management in conjunction with information security and other relevant functions.
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Function: Business continuity and disaster recovery planning support

Support the constituency in the activities related to organizational resilience, based on risks identified.

Internal MISP references

UUID f3639b43-c283-51be-948c-29c6b6b16613 which can be used as unique global reference for Function: Business continuity and disaster recovery planning support in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The constituency is able to appropriately implement business continuity and disaster recovery plans that include and align with the incident management strategies.
purpose Act as a trusted advisor on business continuity and disaster recovery by providing impartial, fact-based advice, considering the environment in which the advice may be used and any resource constraints that apply.
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Function: Policy support

This function supports the constituency in the development, maintenance, institutionalization, and enforcement of policies, while ensuring they enable and support incident management activities. For internal CSIRTs, this typically includes support for information security and other operating policies. For coordinating and National CSIRTs, this might include support for public policies and new legislation.

Internal MISP references

UUID f2ee7038-d049-54c5-a023-5a529eee5e43 which can be used as unique global reference for Function: Policy support in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome The constituency is able to develop effective policies, institutionalize policies, and enable effective incident management strategies.
purpose Act as a trusted advisor on the development and implementation of policies by providing impartial, fact-based advice, considering the environment in which the advice may be used and any resource constraints that apply.
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Function: Technical advice

This function provides support and recommendations for the improvement of cybersecurity related infrastructures, tools, and services for its constituency, with the goal of improving the security posture and incident management overall. This might include advice on security considerations for acquisition, compliance verification, maintenance, and upgrades internal and external audits of cybersecurity related infrastructures and tools secure software development requirements and secure coding

Internal MISP references

UUID 2ca32179-9eed-5e0b-9567-e8a6040fb863 which can be used as unique global reference for Function: Technical advice in MISP communities and other software using the MISP galaxy

Associated metadata
Metadata key Value
outcome Support is provided to design, acquire, manage, operate and maintain the constituency’s infrastructure and systems and tools, as well as assist in building the capability, capacity, and maturity of incident management activities.
purpose Provide technical advice that can help the constituency to better manage risks and threats and implement current operational and security best practices, while enabling effective incident handling activities.
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